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19 May 2023
Full-Time WAITER / WAITRESSES ( X 2 )
Job Description
The Ramada Resort by Wyndham is seeking suitable candidates to join the F&B team. The position vacant are for 2 waiter or waitresses.
Ensure that all guests are served to the hotels standard in the Restaurant / bar / Lounge areas. Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas.
Takes orders for, serves (where applicable, prepares) food and beverages to guests as per the hotels standards in a friendly, timely and efficient manner.
DUTIES AND RESPONSIBILITIES:
- Greets guests and presents them with the menu.
- Informs guests about the special items for the day and menu changes if any.
- Suggest food and beverages to the guest and also try to upsell.
- Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.
- Obtaining revenues, issuing receipts, accepting payments, returning the change.
- Performing basic cleaning tasks as needed or directed by supervisor.
- Filling in for absent staff as needed
- Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. E.g.: No Garlic, less spicy etc., without egg etc.
- Communicate to the guest and provide assistance with their queries.
- Co – ordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
- Server food and beverage to the guest as per the course of order.
- Observes guests and ensure their satisfaction with the food and service.
- Promptly respond to guest with any additional request.
- Maintaining proper dining experience, delivering items, fulfilling customer needs, offering
- Desserts and drinks, removing courses, replenishing utensils, refilling glasses.
REQUIREMENTS:
- Be able to work varied shifts, day or night as per the roster, weekdays, weekends and holidays
- Should have pleasing personality.
- Excellent guest service skill
- Good knowledge of food and beverage service.
Job Expired 31/05/2023
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