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26 Nov 2025
Full-Time TRAINEE VAS, BILLING & M-COMMERCE
Job Description
VACANCY
TRAINEE VAS, BILLING & M-COMMERCE
Vodafone Vanuatu is seeking a Trainee VAS, Billing & M-Commerce to be based in Port-Vila.
Missions
- Ensure accurate charging across all VAS, Billing, OCS/IN, and M-Commerce platforms.
- Operate and maintain billing, provisioning, mediation, and reporting systems to ensure continuous, error-free performance.
- Provide Tier-2/Tier-3 technical support, including incident analysis, troubleshooting, and service restoration.
- Support M-VATU operations, including agent/merchant setup, payment gateway integrations, and bank interfaces.
- Monitor and maintain all VAS platforms (OCS, USSD, IVR, SMSC, E-Top-Up, VC) and related middleware.
- Support deployment of digital services including the Apps, customer portals, and online payment systems.
- Assist with implementation of new technologies such as eSIM and advanced M-Commerce solutions.
- Contribute to solution design, innovation, and system enhancement initiatives.
- Support cross-domain teams during integrations, upgrades, and technical projects.
- Produce operational and KPI reports for service performance and capacity planning.
Responsibilities:
- Operate and maintain all Billing, Provisioning, VAS, Data Warehouse, and Reporting systems,
ensuring accurate charging, smooth activations, and high service availability. - Perform regular system health checks, monitor performance, identify faults early, troubleshoot issues with RCA, and coordinate with vendors when required.
- Support and maintain VAS platforms including IN-OCS, USSD, SMSC, IVR, Voicemail, E-Top Up, Voucher Centre, Billing, M-Vatu and related databases.
- Implement and test new offers, plans, services, and configurations in line with company strategy.
- Conduct end-to-end billing tests (provisioning, traffic generation, rating, and bill validation).
- Provide Tier-2 technical support to internal teams, customers, and partners for Billing, VAS, and M-Vatu platforms.
- Support M-Vatu operations including agent/merchant setup, reporting, integrations with gateways and banks.
- Maintain reporting and analytics systems, ensuring accurate KPIs, dashboards, and management reports.
- Participate in technical projects across Billing, VAS, M-Commerce, IP, and related domains.
- Produce and maintain technical documentation for procedures, troubleshooting, and workflows.
- Assist with IT security, procurement, ticket handling, and other departmental tasks.
- Mentor new team members and act as a contact point for regional technical support.
- Help resolve customer complaints related to Billing, VAS, and M-Commerce.
- Provide regular activity updates, system health reports, and KPIs to the supervisor.
- Perform any other duties assigned to support operational requirements.
Qualification & Competences:
1. Knowledge
- Diploma/Bachelor’s in IT, IS, Computer Science, Telecommunications, or related field (M.Sc.
advantage). - Strong understanding of telecom billing, charging flows, and provisioning workflows.
- Solid knowledge of VAS and Billing platforms within mobile network architecture.
- Basic competency in programming languages.
- Strong proficiency in Oracle databases and SQL.
- Good working knowledge of Linux systems and shell fundamentals.
- Strong understanding of TCP/IP networking and key Internet protocols (DNS, SMTP, SMPP, POP, HTTP, PHP).
- Good knowledge of Microsoft server environments (Windows Server, AD, Exchange, WSUS).
- Hands-on experience with Wireshark for packet/protocol analysis; familiarity with additional monitoring tools is a plus.
2. Skills
- Fluent in English and Bislama; French is an added advantage.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Fast learner with the ability to adapt to new technologies and processes.
- Able to work collaboratively across multiple teams and departments.
- Capable of performing effectively under time pressure and tight deadlines.
- Strong interpersonal skills with the ability to maintain positive relationships with external partners and operators.
- Minimum of 2 years of professional experience in a related technical field.
3. Personal characteristics
- Adaptable and able to work effectively in an international environment.
- High commitment to quality and customer oriented.
- Honest, reliable, conscientious, and rigorous.
- Proactive and takes initiative to accomplish tasks.
- Flexible and willing to support various tasks and projects.
- Able to work outside regular hours when needed (coordination with partners in different time zones).
- Autonomous and capable of following tests independently.
- Resilient and able to perform under stress.
Job Expired 17/12/2025
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