Full-Time TOUR SALES AND OPERATIONS OFFICER
Job Description
Join our growing team and have fun at work! The Tour Sales and Operations Officer is a key part of the business, selling and booking our day tours, organising the tours and coordinating the guiding team.
INTRODUCTION
Established in 2006, Vanuatu Ecotours is Vanuatu’s leading tour operator and has been rated #1 ‘Thing to Do’ on TripAdvisor for many years.
Vanuatu Ecotours offers a range of fun half and full day adventures on Efate, with something for everyone!
Vanuatu Ecotours also offers a range of all-inclusive 3-6 day outer island packages, allowing you to get off-the-beaten track safely and easily.
Vanuatu Ecotours is proud to support our community partners and is committed to sustainable tourism.
The Tour Sales & Operations Officer is a key part of the business, and reports to the Vanuatu Ecotours Duty Manager.
KEY TASKS
Sell and Book Day Tours
- Respond to phone & email tour bookings, especially for day tours
- Respond to tour bookings from digital platforms such as Trip Adviser, Get Your Guide, Google Business, FB Messenger, Instagram, WhatsApp
- Enter all bookings into the Vanuatu Ecotours booking calendar
- Regularly check the accuracy of bookings in the Vanuatu Ecotours booking calendar, especially for Ignite and Trip Advisor
- Front desk duties at the Vanuatu Ecotours office, including responding to visitors who come to the office
- Assist with marketing activities including brochure distribution and social media
Tour Operations and Administration
- Make bookings with suppliers for tour operations, and book guides for tours
- Prepare daily ‘road tables’ for guides based on booking calendar
- Ensure there are complete Tour Reports and Incident Reports at end of tour
- Maintain tour statistics for day tours
- Draft invoices for day tours using Xero
- Liaise with suppliers regarding their services
- Keep digital platforms up to date and accurate, such as Trip Adviser and Get Your Guide
- Assist with logistics and administration linked to tour operations and TV Crew “fixer” missions, including banking and petty cash reconciliation
- Other secretarial and administrative tasks as required.
Tour Guiding
- Work as a tour guide and/ or driver when required.
REQUIRED COMPETENCIES
Essential
- Very good English skills both written and spoken
- Microsoft Office skills (Word, Excel, Outlook)
- Social media and software general skills or ability to learn (Facebook, Instagram, WhatsApp)
- Knowledge of the Port Vila/ Efate tourism industry
- Attention to detail
- Honest, polite and reliable
- Good personal time management
- Ability to work in a team
Desirable
- French language skills
- Driving licence
- Tour Guiding or Tourism Industry experience.
EXPECTED OUTCOMES
- Booking enquiries are responded to within 24 hours and are accurate
- 40% of email enquiries converted into bookings
- Booking calendar 100% accurate, no bookings missed
- Every tour has a completed Tour Report
- Every tour has an invoice in Xero
- Accurate tour statistics/ records
- No miscommunications or misunderstandings with suppliers
- No complaints from clients on booking process or front desk duties.
How to Apply
Send your application and CV to [email protected] by 22 July.
Tell us your current hourly wage and we will beat it!
128 total views, 15 today