Job Description

VACANCY

TECHNICIAN – ICT SOLUTIONS
Vodafone Vanuatu is seeking for a Technician – ICT Solutions based in Port Vila.

Mission
The main mission of the Technician – ICT Solutions is to provide presales support by designing and costing out ICT solutions that meet the needs of our business customers. This includes implementing these solutions and providing after-sales support, both on-premises and for cloud solutions.

Functions

• Support the Sales and Corporate team by:
  ➢ Understanding business needs and issues through discussions with key accounts.
  ➢ Recommending appropriate solutions and services that Vodafone Vanuatu can deliver.
• Participate in the design and implementation of business solutions for SME, Corporate, and Government customers.
• Collaborate with other account coordinators to ensure a unified approach across all Vodafone Vanuatu accounts.
• Identify high-quality products from different vendors. Analyse, evaluate, and make recommendations based on quotations.
• Produce high-quality proposals and presentations/product demonstrations based on customer requests.
• Negotiate with clients to finalize pricing and terms.
• Manage projects from start to finish, ensuring customer satisfaction.
• Enhance customer satisfaction by acting as an escalation point and communication channel for major issues.
• Coordinate with relevant departments to resolve these issues.
• Build and maintain positive working relationships within Vodafone Vanuatu to foster information and experience exchange across all levels. This collaboration ensures leveraging the most appropriate skills for any solution.
• Generate weekly and monthly dashboards reporting on visits, leads, sales, and projects.
• Perform maintenance on ICT solutions installed at customer premises.
• Contribute to building the competency of the ICT team through regular training activities.

Competencies:
1. Knowledge

• At least five years of experience in the telecommunications field, with a certificate in Telecommunication Engineering or equivalent qualification.

2. Skills

• Fluent in English, French, and Bislama with strong written and verbal communication skills.
• Proficient in PowerPoint Presentation.
• Ability to follow directions and procedures.
• Customer and service oriented.
• Possesses a valid driver’s license.

3. Personal Characteristics

• Strong ability to learn quickly and adapt to new situations.
• Ability to work effectively under pressure.
• Loyal, dedicated, and demonstrates a strong work ethic.
• Honest and reliable.
• Available to work during emergencies and urgent situations.
• Ability to collaborate effectively with diverse teams.

Job Category: Marketing, Media & Communications. Job Type: Contract.

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