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24 Jan 2022


Oceania Digital Communications –  Port Vila, Efate

Job Description

Oceania Digital Communications is on the lookout for a Senior IT Engineer.

About the role:
We are looking for an experienced Senior IT Engineer to join our team. In this role you will:

  • Manage issues submitted by clients – either by answering calls or by emails sent to the ticketing system.
  • Resolve issues for a diverse range of systems, applications and technologies.
  • Act as the escalation point for more complex issues within the team.
  • Provide remote and onsite support to our clients.
  • Liaise with clients to resolve complex issues and deliver the best client experience possible.
  • Liaise with the Operations Manager to deliver projects (for example, Microsoft 365 migrations, Infrastructure refreshes, Software package deployments, etc.)
  • Have the opportunity to pursue further training and qualifications with support from our experienced team and management.

To be considered for the role, you will require:

  • A minimum 3 years in a Level 3 Microsoft Technology support role, preferably in an MSP outsourced environment
  • Experience in supporting and troubleshooting Microsoft Windows server and desktop operating systems
  • Experience in Office 365 and Microsoft Azure
  • Microsoft Certified Professional (2012 or higher) qualifications
  • Network troubleshooting experience
  • Competency with DNS, Internet, Routing and network troubleshooting
  • Excellent knowledge of server hardware (products and troubleshooting)
  • Experience in Firewall technologies

Salary (negotiable) will be based on experience. Only considered applicants will be responded to.
If you are looking to join a talented group of technology specialists and be rewarded with great career opportunities, please forward a detailed resume to our HR team – [email protected]

Listing Attachments:
Job Expired 07/02/2022

Job Category: IT. Job Type: Full-Time. Job Salary: According to experience and qualification.

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