Full-Time SENIOR CUSTOMER SERVICE OFFICER (SUPERVISOR)
Job Description
If you love being customer focused and striving for service excellence, and you are a true team player with a positive attitude, then you might be exactly the person we are looking for to join our World Car Rentals Vanuatu team in our fast-paced environment.
Essentials:
- Current driver license with a clean record.
- Experience with an online reservation system and Microsoft applications.
- Prior Supervisor experience.
- Confident, outstanding communicator face to face, written and on the phone.
- An eye for detail and the ability to get things right first time.
- Punctual and well presented.
- Honest, trustworthy, and reliable team player.
- Ability to problem solve and multitask.
- Fluent in English and Bislama.
- Eligible to live and work in Vanuatu.
Advantage:
- Written and spoken French and/or Mandarin.
- Experience in the vehicle rental/tourism industry.
- Knowledge of motor mechanics.
Key responsibilities
- Communicating with customers by email, phone and in person.
- Processing rental sales and bookings.
- Deputising for the General Manager as the ‘duty manager’ when required.
- Supervising/training Customer Service Drivers and Customer Service Officers in support of General Manager.
Listed below key responsibilities but not limited to:
– Vehicles delivered and collected on time.
– Yard/wash bay is clean and safe.
– Office, storage, lunchroom and toilets are clean.
– Overseeing stock levels with designated staff and advising Admin Dept..
– Raising awareness of damages, car service/maintenance and/or repairs to Fleet Dept.
– Providing hire service terms and condition education and understanding.
– Providing process and procedure education and understanding.
- Scheduling the delivery and collecting of vehicles with staff.
- Checking, cleaning and detailing cars when Customer Service Officers and Drivers require additional capacity to process vehicles.
- Working as a team player, co-operating with and supporting colleagues to achieve the business objectives.
- Support General Manager with processes and procedures updates.
The positions will be full time and involve working some nights, weekends, and public holidays on a five-and-a-half-day rotating roster.
We encourage both men and women to apply.
Please do not apply if you do not have a current driving licence with a clean record.
1866 total views, 1 today