Job Description

VACANCY

SALES OFFICER
Vodafone Vanuatu is seeking for Sales Officer to be based on PORT-VILA

Mission
The Sales Officer has to:

• Be responsible for sales and customer service and the overall customer experience.
• Sell all Vodafone Vanuatu productsand services offers (Prepaid/Postpaid services, Devices, M-Vatu services) and Canal+ services.
• Provideanswers to customer queries: complaints, orders, errors, account questions, billing, cancellations…and know how to retain them.

Competences:
1. Knowledge

• Secondary school graduates
• Retail Market business value
• Telecom market channel business
• Basic sales work experience
• Have basic knowledge on Microsoft Word and Excel
• Stock and cash reconciliation process

2. Skills

• Fluent English/French and Bislama
• Excellent written and verbal skills
• Analytical thinking
• Ability to work on a transversal way, understanding all the needs of the different entities
• Good planning and organizational ability
• Strong understanding of customer and market dynamics and requirements.
• Proven leadership with good communication and interpersonal skills.
• Able to work under pressure.

3. Personal characteristics

• Take initiative to do things
• Reliable
• Adaptability]
• Ability to work under stress
• Sense of Service]
• Honesty
• Conscientious and rigorous

Job Category: Sales. Job Type: Contract.

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