Job Description

Understanding Customer needs by active listening, asking questions and demonstrating empathy. The position is responsible to look after existing and onboarding potential business customers with deposits &/or lending needs. The Relationship Manager reports directly to the Head of Relationship Banking.

Key Responsibilities

• Arrange meetings with existing and potential customers in order to understand their goals/needs and will be able to put together the best suited loan/deposit solution
• Utilize professional judgement to determine and onboard potential borrowers which represent acceptable risk opportunities for the organization
• Keep proper records and attend into customer feedback, complaints and resolve
• Explain financial risks to all the customers and seek independent legal and financial service (if required)
• Onboard good quality lending customer that will assist with increasing the loan revenue of the Bank in a sustainable and responsible manner
• Onboard good quality depositor customers that will also bring in other income for the Bank such as Non-Lending Fees & Foreign Exchange
• Collaboratively work with Credit Team to ensure loan application process is as per Customer Charter and Credit Risk assessment & management is as per Credit Guidelines

Experience & Education:

• Revenue Driven: ability to sell and generate revenue for the bank
• Credit Sound Judgement: ability to make good credit decision
• Business Banking Experience of at least 8 years minimum
• Fluent in both written and spoken English, French &/or Bislama or Mandarin
• Tertiary Qualification

Job Category: Executive and general management. Job Type: Full-Time.

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