Full-Time JUNIOR PLATFORM & SUPPORT ENGINEER
Job Description
About Us
TitanFX is a growing innovative broker support platform that delivers continuously evolving software and process solutions that keep our clients at the forefront of the fintech industry. We specialise in supporting Forex traders globally with our platform, end to end trade management, support and software. Our business is growing, and we offer exciting, challenging, long-term career development opportunities to our people.
Working at TitanFX is fun – The best thing about it is that the teams are highly talented and skilled. Problem-solving and brainstorming with our other teams is a core part of how we work, and we provide a great support structure. We expect high quality work, and achieve this by harnessing our skills and people to deliver a world class fintech service for our customers all over the world from here in Vanuatu. Every single team member has a say in what we do. Every team ensures it finds robust solutions that solve problems for our clients and partners.
The Role
As a junior platform admin and support engineer, you will be assisting all Technology teams in the maintenance, configuration, and reliable operation of our trading platforms. With your sharp technical expertise and troubleshooting skills, you will ensure the reliability of our services offered on the various platforms, where over 50,000 of our clients trade around the clock and across the globe. You will play a key role in supporting the growth of our company as we expand our fintech offerings. Your responsibilities will be:
- Day to day support of user workstations, including Windows, Linux and Mac workstations. We have 100 people around the world working to improve the TitanFX customer experience.
- Maintain and extend our service monitoring. We use tools such as Opsgenie to detect and react to issues. We’ll need you to be proactive and find issues before they happen.
- Keep things running. Systems do break from time to time. When they break, your job will be to make it work again. Once it works, walk the teams through the failure so they can prevent it from breaking again.
- Keep our systems secure. Help to defeat any attempts at breaking into our systems.
- Provide support to staff and customers regarding configuration, system administration and usage.
- Manage, configure, and maintain MT4/MT5 and Finalto servers, operating systems, trading applications, plug-ins, and system components.
- Manage system upgrades, document processes, and provide technical support for our clients and internal departments.
- Perform maintenance and stress tests on our systems and resolve any issues.
- Manage data feeds.
- Ensure the smooth operation of the platforms.
- Collaborate with external advisors and vendors to keep our technology in perfect order and up-to-date.
The successful candidate will bring:
- Bachelor’s degree in Computer Science, Computer Engineering or related technical discipline would be beneficial.
- Knowledge and an interest in computer systems and the latest technologies is essential.
- The ability to learn new technologies quickly. We will provide training but you have to be adaptable.
- An analytical mind.
- The ability to communicate complex procedures to other colleagues.
- Good communication skills – both written and verbal.
- Attention to detail and desire to probe further into data.
- This role will be required to work across all timezones and may be in the 247 rostering process.
- Proficiency in written and spoken English.
- Strong work ethic and personal accountability
- Strong attention to detail and organisational skills
- Results driven.
- Excellent time management.
- Creative problem solving.
- The desire and ability to work in a dynamic, agile start-up environment.
- Great interpersonal skills, and the ability to work effectively in a culturally diverse workplace.
The Benefits
If you join the Titan FX team, you will receive a competitive salary with the
potential to earn a bonus each year. We also offer:
- A supportive workplace with great flexibility and a focus on wellbeing
- A fantastic office workplace in an amazing country, Vanuatu
- Professional development and mentoring
- A passionate, diverse and inclusive team
Please Note
We are looking for people who are currently residing in, or willing to relocate to Vanuatu.
Pre-employment checks such as technical and psychometric assessments, a police check, credit default, bankruptcy and other checks may be conducted.
If this role interests you, what are you waiting for? We can’t wait to hear from you!
Apply today!
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