Job Description

Vodafone Vanuatu isseeking for a Junior Engineer ICT Solutions support based in Port Vila.

Mission
The main mission of a Junior Engineer ICT Solutions is to design with the costing, implement the
ICT needs of our Business customers. He is also responsible for the after sales of the ICT solutions
installed at customer.

Function

• Provide support to the Sales and Corporate team in understanding business needs and issues through discussion with key accounts and provide appropriate solutions and services that can
  be delivered by Vodafone Vanuatu to meet the customer needs.
• Participate in the design of Business solutions that will meet the requirements of SME, Corporate and Government
• Participate in the implementation of business solutions to our customers
• Liaise with other account coordinators to deliver a coherent, unified account management approach across all Vodafone Vanuatu accounts
• Look for high quality products from different vendors with quotations, analyse, valuate and make recommendations
• Produce high quality proposals based on request of customers
• Produce and deliver high quality presentation/ product demonstrations
• Negotiate with client representatives to reach closure on pricing and terms
• Follow up of all on-going projects until completion and customer satisfaction
• Enhance customer satisfaction by acting as an escalation point and Communication channel for major issues as they arise, and co-ordinate with all parts of the organization to resolve
  these issues
• Build and maintain positive working relationships within the Vodafone Vanuatu organization, fostering exchange of information and experience at all levels with colleagues in order to leverage the most appropriate skill as required for any solutions.
• Produce weekly, monthly dashboard on number of visits, leads sales and project
• To do maintenance of ICT solutions installed at customer premises.
• Build the competency of the ICT team with regular training

Competences:
1. Knowledge

• Certificate on Telecommunication engineering or equivalent.
• At least five years of experience in Telecommunication field

2. Skills

• Fluent English/ French and Bislama
• Good writing and verbal skills
• Power Point Presentation
• Ability to follow directions and procedures
• Customer and service oriented
• Have a Valid Driver’s Licence

3. Personal characteristics

• Ability to fast learn and adapt.
• Ability to work under pressure
• Loyalty, dedication and hard work
• Honest
• Availability in emergencies and urgent situation
• To work closely with multiple team

Job Category: Marketing, Media & Communications. Job Type: Full-Time.

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