This job listing has expired and may no longer be relevant!
8 Feb 2022
Full-Time IT DEPARTMENT MANAGER
Job Description
Job purpose:
Support the GM and Store Manager in driving the business results through a continuous development of the assigned team and an optimized management of the relevant department in terms of image, product, and operations. Coordinates the team to deliver the SHARPER IMAGE experience.
Business development
- Analyse the business, propose to the General Manager action plans to reach qualitative and quantitative objectives, improve results, support key business strategies.
- Constantly the sales and KPIs performance of the relevant Department.
- Analyses sell through and liaise regularly with the different divisions on product availability and market trends to maximize productivity.
Team Management
- Support the General Manager / Store Manager in following up with every team member on their monthly and yearly objectives to develop behaviour, performance, and capabilities
- Contribute to create and foster a dynamic environment. Enhance team spirit, promote teamwork, and maintain harmonious staff relations
- Coordinate and make sure staff follow Company guidelines and are held accountable for achieving set goals.
- Following the General Manager and Store Manager direction, make sure that the team strive for high performance standards through effective training and coaching, always dedicating the right attention to the in-store follow-up after trainings delivered on the brand, products, operations, and soft skills.
- Participate in the daily and weekly in store briefings to motivate, to set objectives and show how to reach them Support with informative and inspiring participation the new staff onboarding experience.
- Assures staff is groomed, inviting, professional, and knowledgeable on product and related company information.
Client Management
- Ensures superior customer service standards, through constant follow up with the team, to deliver the SHARPER IMAGE experience
- Encourages team members to focus on what they would like their clients to feel during a SHARPER IMAGE experience
- Monitor the team on managing their customer database, ensure they take actions to maintain a long-term relationship with customer and maximize sales opportunity.
- Support the organization of in-store & promotional events, liaising with merchandising & PR team Category Management
- Collaborates in reaching an effective organization of the stock room according to the guidelines
- Assures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels.
- Remains in compliance with operational and company policies and procedures, and assures all policies are enforced.
- Ensures store presentation and visual merchandising standards are maintained according to company directives and applies strategies to deliver best results through merchandising and visual representation.
PROFILE
- One to three years of experience in retail management.
- Full understanding of specialty retail and store operations.
- Computer skills to include operation of retail point of sale system (SAGE Software), Word, Excel, and email.
- Strong relationships skills and ability to maintain long-term with clients and understands the needs and changes of the market.
- Good team management skills, with the potential to develop people personally and professionally.
- Confidence, organization skills, critical thinking, and problem-solving skills.
- Very good verbal and written communication skills.
- Ability to thrive within a high paced environment, multi-tasks with ease while maintaining a balance of daily responsibilities.
- A positive and constructive approach, sales focused with the ability to take ownership.
Job Expired 09/03/2022
1098 total views, 2 today