Job Description

Training will be provided for the following Hotel Receptionist responsibilities:

• Bookings and reservation management via a variety of different mediums such as emails, Travel agents, OTAs (Expedia, Booking.com), phone calls and walk-in. Any changes in reservation must also be updated accordingly.
• Managing our reservation software (Resbook) daily and ensuring all bookings are catered for in the system and information relayed to appropriate departments.
• Payment handling via our POS system which include cash, cheques, LPOs and credit card payments. Credit card payments would also incur in occasional refund transactions, pre-authorizations, and daily settlements.
• Minor accounting duties such as daily records of all income streams and proper filing of all relevant documents
• Checking in and checking out guests in an efficient yet friendly manner
• Daily liaising with department heads for repairs and guest requests.
• Tour bookings and general tourist advice as well as taking restaurant takeaway orders over the phone.
• Car rental booking management, filling in rental agreement forms, letting cars out and checking cars on return.

Job Category: Hospitality & Tourism. Job Type: Full-Time. Job Salary: Not stated.

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