Full-Time FRONT OFFICE CUSTOMER OFFICER

UNELCO ENGIE – Port Vila, Efate

Job Description

Wishes to recruit a Ni-Vanuatu (male or female) to fill the position of a FRONT OFFICE CUSTOMER OFFICER who meets the following requirements:

QUALIFICATIONS:

High school diploma in the sales or banking with 2 years professional experience in the
sector

SKILLS:

Knowledge of the procedures and operating methods of the Sales Department
Knowledge of the different types of contracts offered to customers and the specific conditions of each
Knowledge of the different products offered by UNELCO
Principles of Customer relations
Writing skills
Use of NEXT ENERGIE
Use of office software
Compliance with quality, prevention, safety and environmental standards
Have a driving license

APTITUDES:

TASKS:

Welcomes and ensures that customers are treated according to the rules of the trade.
Inform and advise customers and, if necessary, create complaint files
Initiate connection files
Subscribe, amend and terminate customer policies
Carry out cash collections
Carry out prepayment recharges
Educate customers on the use of automated systems and remote services.
Perform daily closing operations
Ensure the cleanliness and good maintenance of the work area and the agency in general
Respect the service procedures
Convey a good image of UNELCO
Ensure the proper use of materials and tools provided by UNELCO
Be versatile in other positions in the Customer Relations department
Suggest service improvements
Respect the ethical charter of the group
Carry out any exceptional mission necessary for the smooth running of the department

LANGUAGES:

Listing Attachments:

AGENT CLIENTELE FRONT OFFICE

Job Expired 05/10/2022

Job Category: Engineering. Job Type: Full-Time. Job Salary: Not stated.

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