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21 Sep 2022

Full-Time FRONT OFFICE CUSTOMER OFFICER

UNELCO ENGIE –  Port Vila, Efate

Job Description

Wishes to recruit a Ni-Vanuatu (male or female) to fill the position of a FRONT OFFICE CUSTOMER OFFICER who meets the following requirements:

QUALIFICATIONS:

  • High school diploma in the sales or banking with 2 years professional experience in the
    sector

SKILLS:

  • Knowledge of the procedures and operating methods of the Sales Department
  • Knowledge of the different types of contracts offered to customers and the specific conditions of each
  • Knowledge of the different products offered by UNELCO
  • Principles of Customer relations
  • Writing skills
  • Use of NEXT ENERGIE
  • Use of office software
  • Compliance with quality, prevention, safety and environmental standards
  • Have a driving license

APTITUDES:

  • Team spirit
  • Sense of contact and service
  • Availability
  • Organisation, rigour and confidentiality

TASKS:

  • Welcomes and ensures that customers are treated according to the rules of the trade.
  • Inform and advise customers and, if necessary, create complaint files
  • Initiate connection files
  • Subscribe, amend and terminate customer policies
  • Carry out cash collections
  • Carry out prepayment recharges
  • Educate customers on the use of automated systems and remote services.
  • Perform daily closing operations
  • Ensure the cleanliness and good maintenance of the work area and the agency in general
  • Respect the service procedures
  • Convey a good image of UNELCO
  • Ensure the proper use of materials and tools provided by UNELCO
  • Be versatile in other positions in the Customer Relations department
  • Suggest service improvements
  • Respect the ethical charter of the group
  • Carry out any exceptional mission necessary for the smooth running of the department

LANGUAGES:

  • Good command of French, English and Bislama
Listing Attachments:

How to Apply

Applications should be sent to the Managing Director of UNELCO VANUATU LIMITED P.O.Box. 26 Port-Vila or by email to [email protected] no later than 5 th October 2022.

Job Category: Engineering. Job Type: Full-Time. Job Salary: Not stated.
Closes 05/10/2022

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