Job Description

Key Responsibilities

• Ability to provide an exceptional level of customer service to internal and external customers via call/emails
• Proactively think along with the customer to resolve their queries quickly
• Compliance with the Service Level Agreement and focused on customer loyalty
• High attention to detail coupled with demonstrated problem solving and investigation skills
• Confidence dealing with high volumes of work across different channels (voice, email, messaging/chat)
• Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs.
• Ensuring customer satisfaction or referring customers to supervisors as required; and
• Any other duties assigned in addition to this position description, and meeting the respective targets.

Requirements

• Native or fluent in both written & spoken French
• Commitment towards delivering exceptional customer services to internal and external customers via phone and email
• Fast learner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances
• Ability to work independently and as part of a team, and collaborating effectively in a virtual team environment
• Clear written and verbal communication skills in English are essential
• Previous experience in customer services in French language is essential
• Valid Passport

Job Category: Customer service. Job Type: Full-Time.

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