Job Description

We are now looking for Consultants who speaks fluent French language to join our growing organization and share in the success of this venture. If you are a self-motivated, enthusiastic individual aspiring for a long-term career in a growing organization then we would like to help you in developing your career:

Key Responsibilities

• Ability to provide an exceptional level of customer service to internal and external customers via call/emails.
• Proactively think along with the customer to resolve their queries quickly.
• Compliance with the Service Level Agreement and focused on customer loyalty.
• High attention to detail coupled with demonstrated problem solving and investigation skills.
• Confidence dealing with high volumes of work across different channels (voice, email, messaging/chat).
• Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs.
• Ensuring customer satisfaction or referring customers to supervisors as required; and
• Any other duties assigned in addition to this position description, and meeting the respective targets.

Essential Skills & Experiences:

• Native or fluent in both written & spoken French.
• Commitment towards delivering exceptional customer services to internal and external customers via phone and email.
• Fast learner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances.
• Ability to work independently and as part of a team, and collaborating effectively in a virtual team environment.
• Clear written and verbal communication skills in English are essential.
• Previous experience in customer services in French language is essential.

Preferred

• At least 1-2 years of experience in call centre environment or travel and tourism sector is desirable.
• Airline experience would be an added advantage.
• Considerable working knowledge of Microsoft Word and Excel.
• Exposure or similar experience will be highly regarded.

Job Category: Other. Job Type: Full-Time. Job Salary: According to experience and qualification.

1255 total views, 1 today

Apply for this Job

Name *

Email *

Message *

Upload resumé (pdf, doc, docx, zip, txt, rtf)

Upload cover letter (pdf, doc, docx, zip, txt, rtf)

Is fire “hot” or “cold”? *

Your submission is being processed. Please do not close this page.