Full-Time ENGINEER VAS, BILLING & M-COMMERCE

Vodafone Vanuatu – Port Vila, Efate

Job Description

VACANCY

ENGINEER VAS, BILLING & M-COMMERCE

Vodafone Vanuatu isseeking for an Engineer VAS, Billing & M-Commerce based in Port Vila.

Missions

Support M-VATU platforms, agent and merchant configurations
Support Vodafone in the integration of M-VATU system with Billing system
Support with customer registrations solutions
Support and integration of other new payment systems such as Payment Gateway and all Banks
Delivery of Vodafone App
Delivery of innovative solutions such e-sim, regional M-VATU integrations
Support on implementation of new website with online payment system
Support billing project and ensure all features are implemented for Post and prepaid systems
Provide support on VAS platforms like: IN-OCS, SCP, DBS, USSD, VoiceMail, IVR, refill platforms such as e-top up, Voucher centre (VC) ensuring that they function continuously, efficiently and without any breaks and errors
Support Vodafone Vanuatu internal and external customers with regards to VAS services
Support Datawarehouse and reporting
Support and help administer the local IT/IP infrastructure and related projects, ensure proper documentation and ensure proper preventative maintenance and backup procedures are in place and fully operational
Support ICT Projects and assist with solution design and implementation
Support Core & SMSC team as and when necessary and work with relevant stakeholders to continue to find ways to innovate.
Take lead on innovation for all related domain
Point of contact for any other regional technical support.

Activities:

Project support related to M-VATU systems
Support on Billing and VAS Domain
Project management activity related to IP as when required
Operation and maintenance of VAS platforms: IN-OCS, DBS, USSD, VoiceMail, Etop up, voucher centre to ensure high performance, error-free functioning, high availability of realized services, correct and efficient rating and billing
Maintain the databases of VAS platforms
Periodical health checks for all relevant systems
Monitoring and supervision of systemsto ensure good performance and also fast fault detection
Troubleshooting in case of faults, identifying root causes of errors and liaise with systems’ supplier for fault corrections
Support on Implementation of new offers, packages and price plans according to company strategy
Participate in new projects related to supervised systems and services
Provide support to internal and external customers related to managed platforms/services
Participation in resolving of customer complaints related to VAS services and billing
Reporting to direct superior about any ongoing activities and their progress
Reporting to direct superior the health status of supervised systems, defined KPIs and other required statistics including company dashboards
Produce documentation on operational issues and work procedures
Other activities relate to department concerned defined by the direct superior in order to fulfil all position’s requirements and to address current needs
Point of Contact for other regional support

Qualifications & Competences:

1. Knowledge

M.Sc. or Bachelor Diploma in Information Technology/Information Systems
Very good knowledge of VAS and Billing services offered in telecom networks
Very good knowledge related to databases especially Oracle
Good knowledge of Linux operating system
Good knowledge of SQL language
Good knowledge and understanding about mobile networks especially their VAS & Billing parts. Knowledge about offered telecom services.
Project management skills

2. Skills

Minimum 4 years of professional experience as VAS Technician or VAS Engineer
Fluent English, Bislama and French will be an advantage
Excellent written and verbal communication skills
Strong analytical skills
Ability to fast learning
Ability to work on a transversal way, understanding all the needs of the different entities
Ability to work under time pressure

3. Personal characteristics

Job Expired 16/12/2022

Job Category: Marketing, Media & Communications. Job Type: Full-Time. Job Salary: Not stated.

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