Job Description

The Customer Service Representative will be responsible for:

• Being the first point of contact for all customer care enquiries.
• Ensuring adherence to responsiveness KPIs on NOVA & Phone queues.
• Providing high quality & consistent service to group customers & work towards customer outreach (via regular calls / QBRs / Meetings)
• Driving performance in collaboration with internal stakeholder.
• Providing Premier / VIP / Elite customer Management – be the Voice of Customer and deliver optimum customer experience.

Job Category: Transport & Logistics. Job Type: Full-Time.

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