Full-Time CUSTOMER SERVICE CONSULTANT, PORT VILA, VANUATU
Job Description
- An exciting opportunity to work in the Vanuatu Customer Service Centre
- Be a customer experience champion
- Reports to the Manager Digital Channel Management
About The Role
Role Location: ANZ Vanuatu
Role Type: Permanent, Full-time opportunity
The Customer Service Consultant is trained to resolve customer enquiries at first point of contact and make informed decisions early in the call (adhering to best practice procedures) to transfer customers to the appropriate solutions team where identified that the call may be a more complex type of enquiry. You will also maintain the relationship of the customer by creating an exceptional customer experience and offer the best possible solution to customers for their financial needs.
About You
To be successful in this role, you will ideally bring the following –
- Excellent communication skills – oral and written and active listening skills
- Strong customer focus
- Excellent relationship and networking skills
- Experience in customer service for banking products in a contact centre environment is preferred
- Demonstrates strong sales capability
- Good understanding of Compliance
- Ability to speak and write in French, Bislama and English at business level is preferred
About ANZ
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We’re just as focused on seeing our people thrive as well as our customers. We’ll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
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