Job Description

VACANCY
BUSINESS SALES SUPPORT OFFICER

Vodafone Vanuatu is seeking for a Business Sales Support Officer based in Port Vila.

Mission
The Business Sales Support Officer is responsible to support the Business Sales Officer in generating and closing sales by providing administrative, customer service, and operational support.

Responsibilities

• Ensure the smooth running of all back-office sales functions, such as order processing, invoicing, and customer relationship management
• Support the development and day-to-day running of customer accounts by providing administrative assistance, such as scheduling meetings, and following up on customer inquirie
• Provide all required support to the Business Accounts team in order to increase sales output, such as generating leads, preparing proposals, and managing customer relationships.
• Manage all customer care issues that are coming directly to the sales team and ensure that they are resolved quickly and efficiently
• Perform other activities related to the sales department as directed by the Supervisor.

Function
1. Customer Care

• Handle and resolve customer complaints and inquiries or escalate them to the appropriate team or department.
• Keep customers updated on the status of their complaints and inquiries until they are resolved.
• Provide technical support to customers.
• Configure and distribute 4G modems in the shop and assist with installation as needed.
• Perform back-office sales tasks, such as entering and updating customer data in the CRM system
• Respond to customer emails from corporate customers.
• Answer and assist customers via phone and in person.
• Support the front sales team by providing hardware support.
• Learn and understand the features and benefits of Vodafone products and services.

2. Sales

• Sell business solutions for voice and data over copper, fiber, microwave links, 3G/4G links, and leased lines.
• Provide support to the Business Sales Officer in their absence, such as attending scheduled
  meetings.
• Provide assistance to customers in the front office as needed.
• Reactivate deactivated customers.
• Answer emails and queries about RES products and services.
• Explain and market Vodafone RES products and services
• Analyze accounts and develop proposal plans for upselling and cross-selling.

3. Billing

• Explain and investigate billing queries.
• Extract, print, package, and post monthly bills.

4. Credit notes

• Investigate credit note issues and compile and submit a report to the Head of Department for
  approval or disapproval.
• Issue credit notes in GPTO and follow up on them.
• Notify customers of credit note approval or disapproval and forward them a copy of the credit
  note receipt.

Competences:
1. Knowledge

• Secondary school graduates
• Advantage for those with Certificate, Diploma in IT or equivalent or Business Administration or equivalent

2. Skills

• Fluent in English and Bislama; basic understanding of French
• Excellent written and verbal communication skills
• Problem-solving skills
• Ability to work collaboratively and cross-functionally
• Ability to follow instructions and procedures
• Customer-oriented and service-oriented
• Good planning and organizational ability
• Strong understanding of customer and market dynamics and requirements.
• Proven leadership with good communication and interpersonal skills.Have a Valid Driver’s Licence

3. Personal characteristics

• Ability to fast learn and adapt
• Ability to work under pressure
• Loyal, dedicated, and hardworking
• Honest and trustworthy
• Availability in emergencies and urgent situation
• To work closely with multiple team

Job Category: Marketing, Media & Communications. Job Type: Contract. Job Salary: Not stated.

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