Job Description

BUSINESS SALES SUPPORT OFFICER @2

Vodafone Vanuatu is seeking a Business Sales Support Officer to be based on different Islands: SANTO and PORT-VILA

Mission

• Ensure the smooth running of all back-office functions.
• Support the development and day to day running of customer account.
• Provide all required support to Business Accounts team in order to increase sales output.
• Manage all customer care issues which are coming directly to the sales Team and ensure the treatment until the end.

Function

• Manage all service equipment set up and configuration in relation to Email services and Internet services.
• Perform first level of trouble shooting for all faults relating to internet, email, configuration issues, Domain name services.
• Remotely assist customers with queries or complaints regarding any Vodafone services.
• Support the Front Sales Team (Hardware Support).
• Keep the customer updated until the complaint is treated.
• Take & resolve and/or follow the escalation process.

Competences:
1. Knowledge

• Certificate, Diploma in IT or equivalent

2. Skills

• Fluent English/Bislama and French basic understanding
• Good writing and verbal skills
• Ability to follow directions and procedures
• Customer and service oriented
• Have a Valid Driver’s Licence

3. Personal characteristics

• Ability to fast learn and adapt.
• Ability to work under pressure
• Loyalty, dedication and hard work
• Honest
• Availability in emergencies and urgent situation
• To work closely with multiple team

Job Category: Marketing, Media & Communications. Job Type: Full-Time.

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