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22 Apr 2024
Full-Time ASSISTANT EXECUTIVE HOUSEKEEPER
Job Description
Assistant Executive Housekeeper
Iririki Island Resort & Spa is seeking suitable candidate to appoint for the above position reporting to the Executive Housekeeper.
The Assistant Head Housekeeper assists in the managing and directing of the day–to–day operations of all Housekeeping and laundry functions. Provides support to the Front Office Manager in all areas of Housekeeping operation, such as staff training, coaching and counseling and consistently inspects and enforces adherence to the Standards of Excellence. Participates in and enforces quality assurance for Housekeeping Department and department cost control measures.
The duties for this role will include:
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Resort standards, as required by scheduling, which may vary according to the needs of the Resort.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
- Comply at all times with Resort standards and regulations to encourage safe and efficient hotel operations.
- Determine the labor needs for the department and adjust staffing levels as needed.
- Prepare assignment sheets for the room attendants and determine duties for remaining staff.
- Maintain and help keep clean and restock all Housekeeping closets.
- Check the unoccupied rooms to ensure they are ready to rent.
- Report all discrepancies to the Front Office Manager.
- Record lost and found articles and secure them in the proper area.
- Manage the daily activity of all the housekeeping staff.
- Coordinate efforts with the front desk, maintenance staff and the Front Office Manager for things that may require your attention.
- Establish and maintain a regularly scheduled cleaning program – i.e. public areas, floor care, deep cleaning, changing shower curtains etc…
- Select and provide proper equipment and supplies for efficient and economical operation for the department. Establish and maintain standards of quality control.
- Conduct Monthly linen Inventories.
- Review daily, weekly and monthly reports (i.e. labor, revenue, sales, occupancy, arrivals, VIPs).
- Check rooms with “Do Not Disturb” signs and make sure the rooms has been gone back to multiple times during the day.
- Conduct public area inspections as well as room inspections to evaluate the physical condition of the Resort and recommend any repairs, painting and furnishing upgrades necessary.
- Supervise all staff including selecting, training, evaluating, scheduling, counseling and disciplining in accordance to the company policies.
- Attend daily staff meetings.
- Have monthly staff meetings with entire housekeeping staff to communicate, update and listen to staff concerns or comments.
- Maintain employee records concerning attendance and punctuality.
- Be knowledgeable about and able to respond to emergency situations.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high pressure situations.
- Must be effective at listening to, understanding, and clarifying the concerns and
issues raised by coworkers and guests. - Must display exemplary performance for the housekeeping staff to follow.
- Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must have the ability to work various hours and shifts per week, with an average of 48+ hours per week.
- Must possess the ability to train personnel.
- Must possess good record keeping habits and time management skills.
- Other hotel-related duties as required.
Job Expired 25/04/2024
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