Job Description

Vodafone Vanuatu is seeking for Retail Sales Representatives to be based on different Islands: Port-Vila, Malekula, Tanna.

Mission
The Retail Sales Representatives have to:

• Be responsible for sales and customer service and the overall customer experience.
• Sell all Vodafone Vanuatu products and services offers (Prepaid/Postpaid services, Devices, M-Vatu services) and Canal+ services
• Provide answers to customer queries: complaints, orders, errors, account questions, billing, cancellations…and know how to retain them.

Competences:
1. Knowledge

• Secondary school graduates
• 1-2 Years’ experience in similar position
• Have basic knowledge on Microsoft Word and Excel
• Stock and cash reconciliation process

2. Skills

• Fluent English/ French and Bislama
• Excellent written and verbal skills
• Analytical thinking
• Ability to work on a transversal way, understanding all the needs of the different entities
• Good planning and organizational ability
• Strong understanding of customer and market dynamics and requirements.
• Proven leadership with good communication and interpersonal skills.

3. Personal characteristics

• Take initiative to do things
• Reliable/ Adaptability
• Sense of Service
• Ability to work under stress
• Honesty
• Conscientious and rigorous

Job Category: Retail. Job Type: Full-Time.

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