Full-Time IT SPECIALIST (IMPLEMENTATION & SUPPORT, ICT)
Job Description
IT SPECIALIST (IMPLEMENTATION & SUPPORT, ICT)
Vodafone Vanuatu is seeking for an IT Specialist (Implementation & Support, ICT) based in Port-Vila.
Mission
Deliver reliable technical implementation and post-sales support for ICT solutions (LAN/WAN, Wi-Fi, firewalls, hosting, M365/AD, basic virtualization), assisting the ICT Pre-Sales Engineer and ensuring smooth customer onboarding, configuration, and after-care—without owning solution design, pricing, or final architecture approvals.
Key Responsibilities:
1. Customer Onboarding & Provisioning
- Execute approved provisioning steps (accounts, licenses, IP plans, VLANs, routing rules) under the solution design provided by the Pre-Sales Engineer.
- Prepare site readiness checklists and assist with site surveys.
2. Implementation & Configuration (under supervision)
- Install and configure switches/APs, CPE routers, firewalls, basic servers/VMs, M365/AD settings as per approved HLD/LLD, Backup and DNS.
- Deployment of all cloud infrastructures
- Setup and Manage company’s IT infrastructures
- Manage cyber-security solutions
3. Support & Troubleshooting (L2/L3)
- Triage tickets, perform root-cause analysis, and resolve incidents/requests within SLA; escalate to NOC/Core/Transmission as needed.
- Maintain accurate ticket updates and customer communication.
4. Monitoring & Maintenance
- Use monitoring software with pro-active approach on issues spanning across all sectors.
5. Documentation & Handover
- Clear and updated documentation of all set-ups and existing infrastructure.
6. Customer Enablement
- Provide basic user/admin walkthroughs after installation (how-to, access, contacts for support).
- Capture customer feedback for continuous improvement.
7. Asset & License Control
- Record device serials, warranty, and license keys; update asset register.
- Keep track of all License renewals across all cloud services
8. Compliance, Safety & Standards
- Follow change management, health & safety (PPE), data privacy, and acceptable use standards.
- Adhere to security baselines provided by the Pre-Sales Engineer.
Competences:
1. Knowledge
- Bachelor in IT/Networking (or equivalent hands-on experience).
- Over 2 years in IT support/field engineering (network/Wi-Fi/firewall basics).
- Nice to have: CompTIA Network+, CCNA, Fortinet NSE 1-3, M365/Azure fundamentals.
- Exposure to Cyber security solutions
- Valid driver’s licence; able to work occasional after-hours/on-call.
2. Skills
- Solid TCP/IP fundamentals; switching/Wi-Fi basics; firewall policy concepts.
- Windows Server/M365/AD basics; VMware/Hyper-V fundamentals a plus.
- Clear documentation, customer communication, and time management.
- Problem-solving with disciplined ticket hygiene.
- Tier 1 to Tier 3 IT support
- Backup Solutions
3. Personal characteristics
- Ability to work under pressure and meet tight deadlines.
- Self-motivated, goal-oriented, and proactive.
- Strong teamwork and collaboration skills.
- Willingness to adapt and learn new technologies.
- Available for urgent and emergency situations.
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