Job Description

Iririki Island Resort & Spa is seeking a suitable candidate to appoint for the position of Rooms Division Manager to ensure the smooth running of the resort, responsible in achieving efficient and effective resort operations and delivery of superior customer service and quality outcomes; maximizing profitability and enhancing the guest experience through effective management strategies and initiatives.

Key Roles & Responsibilities:

• Manage daily operations within each department of the resort, including Front Office, Food and Beverage, Housekeeping and Maintenance, providing effective leadership, guidance and communication
• Provide support and training on the resort’s standards, policies and procedures, operational requirements and business objectives
• Manage the operational performance of the resort through meeting and exceeding set budgetary requirements]
• Maintain strong working relationships with the operations manager and stakeholders and ensure open lines of communication are maintained
• Proactively seek sales and marketing opportunities, ensuring a focus on continuous business development
• Manage performance of employees through consistent and effective communication and provide regular feedback
• Manage and resolve guest complaints in a timely and appropriate manner to ensure optimum guest satisfaction
• Regularly monitor and report upon the resort’s financial performance against the operational budget to achieve annual set targets
• Maximise room yield and resort revenue through strategic sale practices and yield management
• Be responsible for the coordination of recruitment, induction, training, and personal development of all staff across all departments
• Maintain a safe environment for guests, employees and on-site visitors and take appropriate and prompt action when issues arise
• Ensure resort public areas and guest rooms are kept clean, tidy and well maintained
• Monitor personal presentation and hygiene practices of employees and ensure grooming standards are adhered to
• Ensure staff respect guest confidentiality and follow the company and legal standards relating to issuing room keys, cash transactions, accounting procedures and conduct towards guests
• Monitor staff conduct and performance standards, work health and safety and ensure service expectations are maintained across all departments
• Conduct regular and systematic meetings with Department Heads and staff to ensure open communication lines are maintained
• Ensure all staff are extensively trained and perform their roles in a professional manner in line with company standards
• Complete management reporting requirements to company standard at set schedule
• Ensure all staff members are adequately informed and trained on new and existing resort policies and procedures

Key Roles & Responsibilities:

• Manage daily operations within each department of the resort, including Front Office, Food and Beverage, Housekeeping and Maintenance, providing effective leadership, guidance and communication
• Provide support and training on the resort’s standards, policies and procedures, operational requirements and business objectives
• Manage the operational performance of the resort through meeting and exceeding set budgetary requirements
• Maintain strong working relationships with the operations manager and stakeholders and ensure open lines of communication are maintained
• Proactively seek sales and marketing opportunities, ensuring a focus on continuous business development
• Manage performance of employees through consistent and effective communication and provide regular feedback
• Manage and resolve guest complaints in a timely and appropriate manner to ensure optimum guest satisfaction
• Regularly monitor and report upon the resort’s financial performance against the operational budget to achieve annual set targets
• Maximise room yield and resort revenue through strategic sale practices and yield management
• Be responsible for the coordination of recruitment, induction, training, and personal development of all staff across all departments
• Maintain a safe environment for guests, employees and on-site visitors and take appropriate and prompt action when issues arise
• Ensure resort public areas and guest rooms are kept clean, tidy and well maintained
• Monitor personal presentation and hygiene practices of employees and ensure grooming standards are adhered to
• Ensure staff respect guest confidentiality and follow the company and legal standards relating to issuing room keys, cash transactions, accounting procedures and conduct towards guests
• Monitor staff conduct and performance standards, work health and safety and ensure service expectations are maintained across all departments
• Conduct regular and systematic meetings with Department Heads and staff to ensure open communication lines are maintained
• Ensure all staff are extensively trained and perform their roles in a professional manner in line with company standards
• Complete management reporting requirements to company standard at set schedule
• Ensure all staff members are adequately informed and trained on new and existing resort policies and procedures
• Communicate regularly with other Resort Managers to keep lines of communication open and to discuss information
• Ensure resort is compliant with all company guidelines, as well as local laws, fire regulations and essential services
• Ensure team members are trained and able to manage resort security by ensuring a safe environment for guests and employees
• Continuously review resort policies and procedures ensuring all staff are aware of and comply with set requirement
• Lead by example and conduct yourself in a professional manner that reflects the company in a positive wa
• Any other duties as may reasonably be requested or required by the Operations Manager including other duties as the position evolves

Skills

• Intermediate to advanced Microsoft Office skills (inc. Word, excel, PowerPoint and Outlook)
• Technological skills i.e., POS and RMS, Xero
• Sales and marketing
• Excellent verbal and written communication
• Proven problem-solving skills
• Exceptional customer service/people skill
• Demonstrated budgeting and finance management skills
• Recruitment and training
• Leadership and Coaching
• Conflict and dispute resolution
• Highly organized and efficient

Job Category: Hospitality & Tourism. Job Type: Full-Time. Job Salary: Not stated.

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