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20 Jan 2020

Full-Time SENIOR SERVICE ADVISOR/ CUSTOMER RELATION OFFICER

CARPENTER MOTORS VANUATU –  Port Vila, Efate

Job Description

We are recruiting for senior people to join our thriving team in Carpenter Motors Vanuatu. We need experienced individuals with a passion and depth of experience in the Automotive Service/ Workshop sector who will take forward and grow our business. You will be part of a diverse team that provides innovative solutions, help spearhead the growth of the business.

Our ideal candidate must have strong interpersonal, leadership and communication skills and a driven, dedicated individual that is excited at the opportunity to join a successful team and continue to drive home the culture of success that has been built.

Key Accountabilities:

  • To be the key person in customer relation
  • Greeting customers and scheduling service appointments, Costings and follow through daily jobs
  • Create quotations and job reports
  • Control Workshop load and workflow
  • Manage Technician Productivity & Efficiency reports
  • Provide reports to Management for daily operations
  • Manage front office operations and workflow
  • Manage CRM for all clients and create CRM reports for Management
  • Cataloging customers concerns and comments
  • Writing service orders and descriptions of problems and repairs
  • Handling customer complaints
  • Translating customers’ repair problems into standard repair terminology
  • Explaining repairs to customers; and
  • Estimating the cost and time needed for repairs.

Knowledge, Skills and Qualifications:

  • Tertiary qualification in IT systems & Management
  • Automotive knowledge is compulsory
  • A valid Driver’s License
  • More than 10 years of experience in similar field
  • Previous Management experience will be beneficiary
  • Self-motivated and ability to work under low supervision
  • Be able to perform under required time schedules
  • Parts knowledge and experience required
  • Previous manufacturer training; and
  • Must be an honest and reliable individual.
Job Expired 27/01/2020

Job Category: Automotive. Job Type: Full-Time. Job Salary: Not stated.

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