Job Description

Telecom Vanuatu Limited is seeking Sales Representatives to be based in Port-Vila, Tanna, Malekula and Santo.

Mission

The Sales Representative has to:

• Be responsible for TVL Sales of services and/or products outside of retail
• Visit Business and Residential customers to promote and sell TVL products and/ or services offers

Function
Sales of TVL Product and/or Services offers

• Be aware of the competitors and their network, strengths and possible weaknesses
• Understand where, and by whom,our Smile SIM, Device & Rifil business is done
• Be aware of the competitors and their network, strengths and possible weaknesses
• Be able to find new dealers, and/ or stop some of them when required
• Anticipate our new site with dealers needed and mission to organize
• Negotiate the relationship binding the company with each distributor
• Take into account the handsets distribution and logistical difficulties in order to propose the adapted structure of distribution/ sales and monthly missions
• Advise by analyzing and guiding the customer needs and expectations, expand to different universes, to satisfy the customer
• Sell all products and/ or services offered by TVL
• Enter the customer profile in the database (and check the supporting documents, as part of a mobile subscription warrants, internet, and fixed line)
• Ensure the achievement of its objectives (quantitative and qualitative), in compliance with internal procedures
• Provide answers to customer complaints and loyalty
• Manage customer relationships face to face
• Listen and be versatile (adjust the speech depending on the client topology)
• Reason, detect and respond to objections in order to convince customers on TVL products and/ or services offers
• Demonstrate proactivity and demonstrate the ability to upsell (do not stop at the initial customer request)
• Ensure compliance with the internal customer procedures
• Products and Services familiarization and ability to demonstrate these products and services to customers.
• Manage conflict situations.

Competences:

1. Knowledge

• Secondary school graduates

2. Skills

• Fluent English/ Bislama and French basic understanding
• Excellent written and verbal skills
• Analytical and smart thinking
• Customer Oriented
• Advantage for applicants with valid Driver’s License
• Must possess the ability to educate and convince customers
• Smart and pro-active

3. Personal characteristics

• Take initiative to do things
• Reliable
• Adaptable
• Ability to work under stress
• Sense of Service
• Honesty
• Conscientious and vigorous.

Job Category: Sales. Job Type: Full-Time.

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