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4 Feb 2020


Telecom Vanuatu Limited –  Port-Vila, Tanna Malekula and Santo

Job Description

Telecom Vanuatu Limited is seeking Sales Representatives to be based in Port-Vila, Tanna, Malekula and Santo.


The Sales Representative has to:

  • Be responsible for TVL Sales of services and/or products outside of retail
  • Visit Business and Residential customers to promote and sell TVL products and/ or services offers

Sales of TVL Product and/or Services offers

  • Be aware of the competitors and their network, strengths and possible weaknesses
  • Understand where, and by whom,our Smile SIM, Device & Rifil business is done
  • Be aware of the competitors and their network, strengths and possible weaknesses
  • Be able to find new dealers, and/ or stop some of them when required
  • Anticipate our new site with dealers needed and mission to organize
  • Negotiate the relationship binding the company with each distributor
  • Take into account the handsets distribution and logistical difficulties in order to propose the adapted structure of distribution/ sales and monthly missions
  • Advise by analyzing and guiding the customer needs and expectations, expand to different universes, to satisfy the customer
  • Sell all products and/ or services offered by TVL
  • Enter the customer profile in the database (and check the supporting documents, as part of a mobile subscription warrants, internet, and fixed line)
  • Ensure the achievement of its objectives (quantitative and qualitative), in compliance with internal procedures
  • Provide answers to customer complaints and loyalty
  • Manage customer relationships face to face
  • Listen and be versatile (adjust the speech depending on the client topology)
  • Reason, detect and respond to objections in order to convince customers on TVL products and/ or services offers
  • Demonstrate proactivity and demonstrate the ability to upsell (do not stop at the initial customer request)
  • Ensure compliance with the internal customer procedures
  • Products and Services familiarization and ability to demonstrate these products and services to customers.
  • Manage conflict situations.


1. Knowledge

  • Secondary school graduates

2. Skills

  • Fluent English/ Bislama and French basic understanding
  • Excellent written and verbal skills
  • Analytical and smart thinking
  • Customer Oriented
  • Advantage for applicants with valid Driver’s License
  • Must possess the ability to educate and convince customers
  • Smart and pro-active

3. Personal characteristics

  • Take initiative to do things
  • Reliable
  • Adaptable
  • Ability to work under stress
  • Sense of Service
  • Honesty
  • Conscientious and vigorous.
Job Expired 12/02/2020

Job Category: Sales. Job Type: Full-Time.

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