Full-Time RESERVATION MANAGER
Job Description
Iririki Island Resort & Spa is seeking a suitable candidate to appoint for following position
RESERVATION MANAGER
Reporting to the Rooms Division Manager, the FOM will directly supervise all front office personnel and ensure proper completion of all Resort front office duties.
Key Roles & Responsibilities:
Having knowledge of entire Reservation Procedure
Responsible for Resort and Local Reservations
Handling all forms of correspondence, which are checked already by Front Office Manager
Allocate daily tasks to Reservations staff
Review reservations booked daily
Review arrival report daily
Responsible for preparation of occupancy forecast
Responsible for ongoing Reservations staff training in conjunction with HR
Responsible for implementation of policies and procedures in conjunction with HR
Responsible for recording Company/Travel Agent Rates both in system and correspondence files
Liaise with Sales Department in regards to occupancy, Rates Reservation’s Analysis
Identify Top Producing Accounts ensure proper recognition by Reservation staff
Responsible for various Production reports and supply to each department concerned
Monitoring Telephone Manner and general performance of reservations staff daily
Ensure special handling of repeat and VIP guests
Review room blocking for Long Stay. Suites and special group request
Supervising of Group Reservations
Maintain cordial relations with commercial clients
Bring to the attention Front Office Manager & Rooms Division Manager when the hotel availability status is to be changed and prepare for necessary action
Responsible for work schedule
Responsible for maintaining a Neat and Orderly position at all times
Liaising with central reservations to communicate new rate plans and promotions
Managing your team effectively
Perform other related duties, as assigned by the General Manager and his absence the Financial Controller
Requirements:
Minimum of four years of hotel reservation management experience, experience handling cash, accounting procedures, and general administrative tasks
Knowledge of Room Master hotel system an advantage
This is a full time position to commence immediately.
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