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18 Sep 2019


Ramada Port Vila –  Port Vila, Efate

Job Description

Ramada Resort Port Vila, Vanuatu
Seeking Chinese Speaking Guest Relations Officer

Idyllic resort property in Vanuatu and part of the Wyndham Worldwide Group, is seeking a Chinese Speaking Guest Relations Officer. Reporting to the Rooms Division Manager, the duties for this role will include:

  • Providing exceptional customer service by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay
  • Promoting and up-selling hotel facilities through strong product knowledge
  • Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys
  • Maintaining procedures in relation to credit and cash transactions and accounting documentation
  • Assisting with telephone and email booking enquiries, ensuring accuracy and efficiency
  • Looking for those moments to brighten someone’s day
  • Implement quality control procedures and ensure the department is compliant with all Brand Standards
  • Work within set budgets in relation to costs and ensure rosters are compiled and adjusted appropriate to demand.

Interested applicant must possess the following criteria:

  • Computer literate, Opera Fidelio PMS software is compulsory
  • Must be fluent in Chinese speaking (either Cantonese or Mandarin) & English. French and Bislama is a plus
  • Must be proactive and very organized
  • Proven experience within Hospitality Industry is desirable
  • A keen passion for product and range development
  • Exceptional team management and motivational skills
  • Local and offshore experience is a plus
  • A track record of consistently meeting production deadlines and ensuring product specifications and quality standards are met
  • Strong presentation and communication skills, written and verbal.
Job Expired 02/11/2019

Job Category: Hospitality & Tourism. Job Type: Full-Time.

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